Customer Care Officer Job at ITM Africa Ltd  , Kigali, Rwanda 2026.

Are you a passionate, people-oriented professional looking for an exciting career opportunity in Kigali? ITM Africa Ltd is hiring a Customer Care Officer, and The Light of Engineering is here to make sure you don't miss it!

This is your chance to join one of Rwanda's growing companies in the insurance and financial services sector. If you have a warm personality, strong communication skills, and a desire to serve clients with excellence, this job was made for you.

Register now with The Light of Engineering and never miss a career opportunity again!

About ITM Africa Ltd

ITM Africa Ltd is a reputable company based in Kigali, Rwanda, operating in the insurance and financial services industry. Known for its commitment to professional service delivery and client satisfaction, ITM Africa is building a team of dedicated professionals who are ready to make a difference in the lives of their customers every single day.

Job Overview

Detail	Information
Position	Customer Care Officer
Company	ITM Africa Ltd
Location	Kigali, Rwanda
Job Type	Full Time
Application Deadline	March 12, 2026
Website	www.itm-rwanda.com

Key Requirements Do You Qualify

Academic Qualification

To be considered for this role, you must hold a Bachelor's Degree in Commerce, Business Administration, Insurance, Marketing, Communications, or any other related field from a recognized institution.

Work Experience

Candidates must have a minimum of one (1) year of relevant experience in any of the following areas:

• Customer service
• Client relations
• Front office operations
• Call center support
• Service delivery

Experience within the insurance or financial services sector is particularly preferred and will give your application a strong advantage.

Professional Certification

Holding a professional certification or having completed training in any of the following areas will be considered an added advantage:

• Customer service
• Insurance
• Sales
• Relationship management

Industry Knowledge

Candidates with a demonstrated understanding of insurance products, services, and basic insurance operations are highly desirable for this role.

What Does a Customer Care Officer Do?

As a Customer Care Officer at ITM Africa Ltd, you will be the face of the company the first point of contact between the organization and its valued clients. Your daily responsibilities will likely include:

• Responding to customer inquiries professionally and promptly
• Handling client concerns, complaints, and requests with empathy and efficiency
• Supporting front office and call center operations
• Maintaining strong client relationships that build trust and loyalty
• Providing accurate information about insurance products and services
• Collaborating with internal teams to ensure seamless service delivery
• Keeping accurate records of client interactions and feedback

Why You Should Apply for This Job

Rwanda's financial and insurance sector is growing rapidly, and companies like ITM Africa Ltd are at the forefront of this transformation. Here is why this opportunity is worth pursuing:

• Gain valuable industry experience in one of Rwanda's most dynamic sectors
• Build a professional career in customer relations and insurance services
• Work in Kigali, Rwanda's vibrant and fast-growing capital city
• Grow with a reputable company that values professionalism and excellence
• Develop transferable skills in communication, relationship management, and client service

Tips for a Winning Application

At The Light of Engineering, we don't just share opportunities we help you win them. Here are key tips to strengthen your application:

1. Tailor Your CV Highlight your customer service experience, communication skills, and any insurance-related knowledge prominently at the top of your CV.
2. Write a Strong Cover Letter Explain clearly why you are passionate about customer service and how your background aligns with ITM Africa's mission. Be specific, confident, and professional.
3. Highlight Certifications If you have any professional certification in customer service, sales, or insurance, make sure it is clearly visible in your application documents.
4. Show Industry Awareness Mention your understanding of insurance products and operations in your cover letter. This shows ITM Africa that you are already prepared for the role.
5. Apply Early Do not wait until the last minute. Applications submitted early often receive more attention. The deadline is March 12, 2026.

How to Apply

Visit the official ITM Africa Ltd website to find the application link for the Customer Care Officer position:

Website: www.itm-rwanda.com

You can also find the direct job application link in the post description. Make sure all your documents are ready before you apply, including your updated CV, academic certificates, and cover letter.

Application Deadline

•  March 12, 2026
• Do not wait  apply as early as possible!

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