Customer Care Accounts Assistant Jobs in Kigali | KP Prime Rwanda

 

Career Opportunity: Customer Care cum Accounts Assistant at KP Prime Rwanda Limited

Join East Africa's Leading Paint Company  Where Quality Meets Global Excellence

Are you a detail-oriented professional with a passion for customer service and accounting? KP Prime Rwanda Limited, recognized as the best paint company in East Africa, is seeking a talented Customer Care cum Accounts Assistant to join our dynamic team in Kigali.

About KP Prime Rwanda Limited

KP Prime Rwanda Limited stands at the forefront of Rwanda's paints and coatings industry as a proud member of the Kansai Paint Group, a globally respected organization with operations spanning over 50 countries worldwide. Our success is built on three pillars: international expertise, strong research capabilities, and adherence to global best practices.

We deliver high-quality paint solutions to residential, commercial, and industrial customers across the region, backed by the innovation and reliability that comes with being part of a world-class organization.

Why Choose KP Prime Rwanda?

At KP Prime Rwanda Ltd, we don't just offer jobs, we build careers. Our work environment is characterized by:

• Professional Excellence: Structured systems and processes that promote efficiency
• Ethical Standards: A culture of integrity and transparency
• Growth Opportunities: Continuous learning and long-term career development
• Stability: Association with a reputable global organization
• Value-Driven Culture: Recognition of talent, integrity, and performance

The Opportunity: Customer Care cum Accounts Assistant

Location: Kigali, Rwanda
Job Type: Permanent (Full-Time)
Reports To: Finance Manager

Role Overview

This is a unique dual-function role that combines customer service excellence with accounting precision. The successful candidate will serve as a crucial link between our customers and internal operations while supporting essential financial functions. This position requires someone who can seamlessly manage customer relationships while maintaining accurate financial records and ensuring regulatory compliance.

Key Responsibilities

Customer Care Functions:

The customer-facing aspect of this role is vital to maintaining KP Prime Rwanda's reputation for excellence. You will be the voice of our company, handling customer inquiries, complaints, and requests with professionalism and efficiency. Your responsibilities include managing communications through multiple channels phone, email, and in-person interactions while coordinating with sales, warehouse, and finance teams to resolve issues promptly.

Customer satisfaction is paramount, and you'll be responsible for maintaining accurate customer records, following up on outstanding matters, and ensuring that every interaction reflects our commitment to service quality.

Accounts & Finance Functions:

On the financial side, you'll play a critical role in our day-to-day accounting operations. Your responsibilities include preparing and issuing sales invoices using EBM V2 in full compliance with Rwanda Revenue Authority (RRA) regulations this is non-negotiable as compliance is central to our operations.

You'll maintain comprehensive documentation for all sales, receipts, and customer accounts while actively assisting with accounts receivable follow-ups and payment tracking. Your work with QuickBooks Online will be essential for maintaining accurate accounting records, and you'll contribute to month-end closing activities and reconciliations.

The role also involves preparing financial and operational reports using Microsoft Excel, ensuring proper filing and record-keeping for both internal reviews and external audits, and supporting the Finance Manager with various accounting tasks as needed.

Qualifications & Experience

Required Qualifications:

• Education: Bachelor's Degree in Accounting, Finance, Business Administration, or related field
• Experience: Minimum 2 years of relevant experience in customer care and accounting roles
• Technical Skills:
  • Practical working knowledge of EBM V2 is mandatory
  • Experience with QuickBooks Online is required
  • Strong proficiency in Microsoft Excel (formulas, pivot tables, data analysis)

Preferred Qualifications:

• Previous experience working in Rwanda-based companies is an advantage
• Familiarity with the paints and coatings industry
• Experience in dual-function roles combining customer service and finance

Essential Skills & Competencies

Communication & Interpersonal Skills:

• Excellent communication skills in English (both spoken and written)
• Strong customer-handling abilities
• Good interpersonal skills for cross-departmental collaboration

Technical & Professional Competencies:

• Strong attention to detail and accuracy
• Exceptional organizational and multitasking abilities
• Ability to work under pressure and meet tight deadlines
• High level of integrity and confidentiality
• Problem-solving mindset

Personal Attributes:

• Professional demeanor
• Proactive approach to work
• Adaptability and flexibility
• Team player mentality

Compensation & Benefits

We offer competitive compensation that reflects your experience and qualifications:

• Salary: Commensurate with industry standards and candidate qualifications
• Benefits: Comprehensive benefits package as per company policy
• Career Development: Training and advancement opportunities
• Work Environment: Professional setting within a globally recognized organization

Application Process

How to Apply:

Interested candidates who meet the above qualifications should submit their application including:

• Updated CV highlighting relevant customer care and accounting experience
• Cover letter demonstrating your suitability for this dual-function role
• Copies of relevant certifications and credentials

Application Deadline: January 11, 2026

Submit your application to: manojchemicotex@gmail.com

Important: Please ensure your CV clearly highlights your experience with EBM V2 and QuickBooks Online, as these are mandatory requirements for this position.

What Happens Next?

Once we receive your application, our recruitment team will:

1. Review all applications against our requirements
2. Shortlist qualified candidates
3. Contact shortlisted candidates for interviews
4. Conduct thorough assessments
5. Make a final selection

Only shortlisted candidates will be contacted for interviews.

Join Our Success Story

KP Prime Rwanda Limited is more than just a workplace it's a platform for professional growth within a globally recognized organization. As part of the Kansai Paint Group, you'll have access to international best practices, cutting-edge technology, and opportunities to develop your career in a stable, ethical, and performance-driven environment.

If you're ready to take the next step in your career with East Africa's leading paint company, we want to hear from you. This is your opportunity to be part of a team that values excellence, integrity, and continuous improvement.

Don't miss this chance to join an organization where your skills will be valued, your contributions recognized, and your career nurtured. Apply today and become part of the KP Prime Rwanda success story!

KP Prime Rwanda Limited
A Member of Kansai Paint Group
Excellence in Paints & Coatings Since Day One

For more information about KP Prime Rwanda Limited and our products, visit our offices or contact us through the application email above.

Application Deadline: January 11, 2026

KP Prime Rwanda Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

FOR SUPPORT ABOUT PROFESSIONAL CV WRITING AND COVER LETTER, CONTACT US HERE