Customer Care Specialist Numida Technologies Kigali 2026

Customer Care Specialist Numida Technologies  Kigali, Rwanda Apply by April 10, 2026

Numida Technologies is looking for a passionate and confident Customer Care Specialist to join its growing team in Kigali, Rwanda. This is your chance to be part of a mission-driven fintech company transforming financial access for small businesses across Africa.

ABOUT NUMIDA

Numida is Africa's leading digital lender for micro and small businesses. Since 2021, the company has provided over $120 million in working capital to 110,000+ businesses across East Africa. Numida is Uganda's first YC-backed startup, recognized by the Financial Times as the 17th fastest growing company in Africa in 2025, and named a World Economic Forum Technology Pioneer.

POSITION DETAILS

Detail	Info
Position	Customer Care Specialist
Location	Kigali, Rwanda
Reports To	Senior Customer Experience Team Lead
Expected Start Date	May 1, 2026
Deadline	April 10, 2026
Positions Available	1

KEY RESPONSIBILITIES

• Review and respond to all incoming customer requests via in-app chat, WhatsApp, toll-free phone line, and Facebook Messenger
• Resolve customer issues and ensure high satisfaction after every interaction
• Support prospective and existing clients with technical challenges on the Numida app
• Escalate unresolved issues to relevant internal departments via Slack
• Communicate customer feedback and improvement opportunities to management
• Collaborate with Product and Credit teams on service quality experiments
• Assist with other tasks as assigned by management

REQUIREMENTS

Requirement	Details
Education	University Degree in any field
Experience	2+ years in Customer Care or a Credit Institution
Language	English and Kinyarwanda (spoken and written)
Skills	Communication, critical thinking, problem solving, computer proficiency
Asset	Call center experience; high typing speed

PERSONAL ATTRIBUTES

• Passionate about small business growth in sub-Saharan Africa
• Organized, detail-oriented, and self-driven
• Results-oriented team player who embraces feedback
• Professional communicator in both English and Kinyarwanda

WHY JOIN NUMIDA

• Competitive compensation and equity opportunities
• Flexible hybrid and collaborative work environment
• Professional development and continuous learning culture
• Be part of a movement impacting millions of small business owners across Africa

HOW TO APPLY

Submit your application here: https://forms.gle/hgceU5dzNLQyjqFy

Deadline: April 10, 2026

Need help with your CV, cover letter, or application letter? Contact The Light of Engineering on WhatsApp: +250784868557

Visit us at thelightofengineering.com | afritechtoday.com

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