URUMWE SACCO GAKENKE Jobs 2026 | Customer Care Officer

 

URUMWE SACCO GAKENKE Customer Care Officer Job 2026: Banking Career Opportunity in Rwanda

Introduction

Looking for a stable banking career in Rwanda's cooperative sector? URUMWE SACCO GAKENKE (U.S.G), a registered savings and credit cooperative in Gakenke District, is hiring a Customer Care Officer/Teller to join their team.

This is an excellent opportunity for young Rwandans aged 18-35 with basic banking knowledge and a passion for customer service. No university degree required just secondary school education and relevant skills!

About URUMWE SACCO GAKENKE

URUMWE SACCO GAKENKE (U.S.G) is a savings and credit cooperative formed through the merger of 19 SACCOs in Gakenke District. The organization operates with full legal status granted by RCA (Rwanda Cooperative Agency) under registration number RGDC015305.

What is a SACCO?

SACCOs (Savings and Credit Cooperatives) are member-owned financial institutions that:

• Provide affordable savings and loan services
• Support local economic development
• Serve rural and underserved communities
• Promote financial inclusion
• Operate on cooperative principles

Job Overview

Position Details

Job Title: Customer Care Officer or Teller
Employer: URUMWE SACCO GAKENKE (U.S.G)
Location: Gakenke District, Northern Province, Rwanda
Position Type: External recruitment
Application Deadline: February 6, 2026 at 5:00 PM
Contact: ubumwesaccogakenke@gmail.com
Phone: 0788820204

Key Requirements

Age Requirement

Must be between 18 and 35 years old (This is a mandatory requirement for all applicants)

Education Requirements

Basic IT Literacy:

• Core Banking Systems (CBS) proficiency
• MS Office skills (Word, Excel, PowerPoint)
• Computer operation basics

Academic Qualification:

• Secondary school certificate in Accounting or related field
•  A-level with accounting/commerce background

Skills & Competencies

Customer Service:

• Ability to handle customer complaints professionally
• Excellent communication skills
• Patience and empathy
• Problem-solving abilities

Public Awareness:

• Understanding of USG's services and reputation
• Ability to promote SACCO products effectively
• Community engagement skills

Banking Knowledge:

• Basic understanding of savings and credit operations
• Cash handling experience (preferred)
• Transaction processing familiarity

Personal Attributes:

• Honesty and integrity
• Attention to detail
• Time management
• Team player mentality
• Professional appearance and conduct

Main Responsibilities

As a Customer Care Officer/Teller, your daily duties will include:

Customer Service Functions

Front Desk Operations:

• Greet customers warmly and professionally
• Answer inquiries about SACCO products and services
• Guide customers through account opening procedures
• Explain loan products and savings options

Transaction Processing:

• Process deposits and withdrawals accurately
• Handle cash transactions securely
• Maintain proper cash balancing procedures
• Issue receipts and transaction confirmations

Account Management:

• Update customer account information
• Monitor account activities for accuracy
• Assist with passbook updates
• Process loan applications

Administrative Tasks

Record Keeping:

• Maintain accurate transaction records
• File customer documentation properly
• Prepare daily cash reports
• Archive important documents

Complaint Handling:

• Listen to customer concerns attentively
• Resolve issues within your authority
• Escalate complex problems to management
• Follow up to ensure customer satisfaction

Promotional Activities:

• Educate customers about SACCO benefits
• Promote savings mobilization
• Explain loan products to potential borrowers
• Build good public reputation for USG

Application Requirements

Required Documents (ALL IN ONE PDF FORMAT)

You must submit the following documents combined into ONE single PDF file:

1. Motivation Letter

• Address it to: Chairperson of the Board of Directors
• Explain why you want to work at URUMWE SACCO GAKENKE
• Highlight your relevant skills and experience
• Show your understanding of cooperative values
• Keep it to 1 page maximum

2. Resume (CV)

• Include at least three (3) professional references with their contacts
• List your education background
• Detail any work experience (internships count!)
• Highlight relevant skills (CBS, MS Office, customer service)
• Include your contact information clearly

3. Copies of Certificates

• Secondary school certificate (S6)
• Any accounting or banking training certificates
• Computer literacy certificates
• Any other relevant qualifications

4. Copy of National ID

• Clear, readable copy of both sides
• Must show you're between 18-35 years old

5. Any Other Supporting Documents

• Reference letters from previous employers
• Character reference letters
• Training completion certificates
• Awards or recognition certificates

Critical Application Instructions

⚠️ IMPORTANT - READ CAREFULLY:

1. All documents MUST be in ONE PDF file only
2. Submit ONLY through the online link (no email submissions)
3. Application link: CLICK HERE TO APPLY
4. Deadline: February 6, 2026 at 5:00 PM
5. Late submissions will NOT be accepted
6. Only shortlisted candidates will be contacted

The URUMWE SACCO GAKENKE Customer Care Officer/Teller position is an excellent opportunity for young Rwandans to launch their banking careers. With basic requirements that are achievable for secondary school graduates, this role offers:

✅ Job security in the cooperative sector
✅ Valuable banking experience
✅ Career growth potential
✅ Community impact
✅ Skill development

Ready to Apply?

Follow these final steps:

1. ✅ Confirm you're 18-35 years old
2. ✅ Gather all required documents
3. ✅ Combine into ONE PDF file
4. ✅ Apply online: APPLY NOW
5. ✅ Submit before February 6, 2026 at 5:00 PM

Don't wait until the last minute! Submit your application early to avoid technical issues and demonstrate your eagerness for the position.

Good luck with your application! 🍀

About The Light of Engineering

The Light of Engineering is Rwanda's trusted platform for jobs, scholarships, and professional internships. We connect talented Rwandans with opportunities across:

• Engineering & Technology
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• Healthcare & Social Services
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Our Mission: Illuminate your path to career success by providing timely, accurate information about opportunities that matter.

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• Latest job postings
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For Application Questions Contact:
📧 Email: ubumwesaccogakenke@gmail.com
📞 Phone: 0788820204

Disclaimer: The Light of Engineering is a career resource platform. For specific application questions, contact URUMWE SACCO GAKENKE directly.

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